Legal & Policies

Privacy Policy

Moukli Mentoring ("we", "us", "our") is the data controller for personal information collected through this website and during the provision of tutoring services. We process your data in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Data we collect: contact details, student information (such as exam board, year group), payment information, and communication records.

Legal basis: performance of a contract, legitimate interest, consent, and compliance with legal obligations.

Retention: we retain records for as long as required for service provision and legal obligations, then securely delete them.

Sharing: data may be shared with payment providers, video conferencing platforms, or where legally required. We do not sell your data.

Cookies Policy

Our website uses cookies to improve functionality and monitor usage. You can manage or disable cookies in your browser settings. Non-essential cookies will only be used with your consent.

Terms & Conditions

By booking and attending tutoring sessions, you agree to the following terms:

• Sessions must be booked in advance and paid as agreed.
• You are responsible for ensuring you have the necessary technology for online sessions.
• We reserve the right to reschedule sessions with reasonable notice.

Data Protection & Security

We implement appropriate technical and organisational measures to secure personal data, including password protection, encrypted storage, and restricted access. In the event of a data breach, we will notify the ICO and affected individuals within the required timeframe.

Safeguarding & DBS

As we work with minors, all tutors hold a valid DBS check. We follow safeguarding best practice and UK child protection guidance. Any concerns should be reported immediately to our safeguarding contact at gabriel@mouklimentoring.com.

Payment, Cancellation & Refund Policy

• Payment is due prior to the scheduled session unless otherwise agreed.
• Cancellations by students require at least 24 hours' notice to receive a full refund or reschedule.
• Missed sessions without notice are charged in full.
• If we cancel a session, you will be offered a refund or reschedule.

Intellectual Property

All teaching materials provided by Moukli Mentoring remain our intellectual property. Students may use them for personal study but may not reproduce or distribute them without permission.

Liability & Insurance

We carry appropriate professional indemnity insurance. Our liability for losses arising from tutoring services is limited to the fees paid for the relevant session, except in cases of fraud, negligence, or where liability cannot be excluded by law.

Jurisdiction & Governing Law

These terms and policies are governed by the laws of England and Wales. Disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Your Rights & Contact

Under UK GDPR, you have rights of access, rectification, erasure, restriction, data portability, and objection. To exercise your rights, please contact us at gabriel@mouklimentoring.com.

You also have the right to lodge a complaint with the Information Commissioner's Office (ico.org.uk).